Refund Policy
Effective date: January 1, 2026
Peptideology is committed to providing quality research-grade products. This policy outlines the conditions under which refunds or replacements may be provided for orders placed at peptideology.ca.
Damaged or Incorrect Items
If your order arrives damaged, contains incorrect items, or does not match the documented specifications in the Certificate of Analysis, please contact us within 7 days of delivery at support@peptideology.ca with your order number, a description of the issue, and photographs where applicable. We will review and resolve the matter promptly.
Missing Items
If any items are missing from your order, please contact support@peptideology.ca within 7 days of delivery with your order number and a description of the missing items.
Off-Specification Documentation Concerns
If you have concerns that a product does not match its documented specifications, contact support@peptideology.ca with your order number and lot details. We will investigate and respond within one business day.
Temperature-Sensitive Product Limitations
Research peptides are temperature-sensitive materials. If products arrive in compromised condition due to shipping carrier failures or temperature excursions during transit, please document and photograph the condition immediately upon receipt and contact us within 24 hours of delivery.
Non-Eligible Returns
We are unable to process refunds or replacements for: products that have been opened and used in research (for safety and integrity reasons); orders where the product has been improperly stored after receipt; orders where the customer changed their mind after shipment has been dispatched.
International orders: Peptideology is not responsible for products seized, rejected, or damaged by customs authorities. Customers are responsible for ensuring legal importability in their destination country.
Order Cancellations
Orders may be cancelled before they have been shipped. Once a shipment has been confirmed and dispatched, cancellation is no longer available. Our standard policy applies upon delivery.
How to Request a Refund or Replacement
Email support@peptideology.ca with your order number, description of the issue, and supporting photographs or documentation. Our team responds within one business day and will guide you through the resolution process.