Privacy Policy

1. Scope of This Privacy Policy

This Privacy Policy applies to personal information collected through peptideology.ca, customer support communications, order forms, account features, checkout pages, email subscriptions, analytics tools, and related business operations.

This policy does not apply to third-party websites, payment processors, shipping carriers, analytics providers, or external services that we do not own or control. Those third parties may have their own privacy policies and data-handling practices.

2. Privacy Commitment

Peptideology aims to collect only the personal information that is reasonably necessary to operate our website, process orders, provide support, improve our services, maintain security, comply with legal obligations, and communicate with customers.

Because Peptideology operates in a research-use-only product category, we do not ask customers to provide personal medical information, health conditions, treatment goals, dosage information, injection plans, or human-use intentions. Please do not submit medical or health information through our website, checkout, forms, or support channels.

3. Personal Information We Collect

We may collect information you provide directly, including your name, email address, phone number, billing address, shipping address, company or laboratory affiliation where provided, account login details, order details, customer support messages, and research-use-only acknowledgements or eligibility confirmations.

We may collect transaction-related information, including order number, product names, quantities, payment status, fraud-prevention signals, shipping method, delivery status, and customer service history.

We may automatically collect technical information when you use our website, including IP address, browser type, device information, operating system, referring pages, pages viewed, time spent on the site, approximate location derived from IP address, cookie identifiers, and analytics events.

We do not intentionally collect sensitive medical information. If you voluntarily send us health-related or medical-use information, we may delete it, refuse to respond to human-use requests, or use it only as necessary to document compliance and protect the business.

4. How We Use Personal Information

We use personal information to operate the website, create and manage accounts, process and fulfill orders, verify payment status, provide shipping updates, respond to support requests, maintain order records, prevent fraud, secure our systems, improve website performance, and comply with legal, tax, accounting, regulatory, and recordkeeping requirements.

We may use order and account information to confirm research-use-only acknowledgements, evaluate whether an order appears inconsistent with our policies, restrict or cancel orders where required, and protect Peptideology from misuse of the website or products.

We may use contact information to send transactional messages such as order confirmations, shipping updates, account notices, support replies, policy updates, and security alerts.

5. Consent and Customer Choices

By using our website, submitting information, creating an account, contacting us, or placing an order, you consent to the collection, use, and disclosure of personal information for the purposes described in this Privacy Policy.

Where required, we will seek additional consent for optional uses, such as marketing communications, non-essential cookies, promotional emails, or new purposes that are not reasonably connected to the original reason your information was collected.

You may withdraw consent for optional uses at any time, subject to legal, contractual, security, fraud-prevention, and order-processing limitations.

6. Research-Use-Only and Compliance Records

Peptideology may keep records showing that customers were presented with and accepted research-use-only terms, product disclaimers, age or eligibility statements, restricted-use acknowledgements, and other compliance notices.

These records may be used to operate our business, respond to customer inquiries, enforce our Terms of Service, prevent misuse, comply with applicable laws, and demonstrate responsible product communication practices.

7. Payment Information

Payments are processed by third-party payment providers. Peptideology does not store full credit card numbers, complete payment card details, or full financial account credentials on our servers.

Payment processors may collect and process payment details, billing information, fraud-prevention information, and transaction data according to their own terms and privacy policies.

8. Cookies, Analytics, and Similar Technologies

We may use cookies, pixels, local storage, analytics tools, and similar technologies to operate the website, remember preferences, secure sessions, measure performance, understand traffic, improve user experience, and support marketing where permitted.

Some cookies are necessary for website functionality, such as cart, checkout, login, security, and fraud-prevention features. Other cookies, such as analytics or marketing cookies, may be optional depending on your location and applicable law.

You can control cookies through your browser settings. If you disable cookies, some features of the website may not work correctly.

9. Email Marketing and Commercial Messages

We send marketing emails only where we have consent or another lawful basis to do so. Marketing emails may include product updates, company news, educational research-use-only content, promotions, or catalog updates.

Every marketing email will identify Peptideology and include a working unsubscribe option. You may unsubscribe at any time by using the link in our emails or by contacting support@peptideology.ca.

Unsubscribing from marketing emails does not stop transactional emails related to orders, accounts, security, legal notices, or customer support.

10. When We Share Personal Information

We do not sell personal information. We may share personal information with service providers that help us operate our business, including payment processors, ecommerce platforms, hosting providers, analytics providers, email service providers, fraud-prevention tools, customer support tools, shipping carriers, fulfillment partners, IT/security providers, accountants, lawyers, and professional advisors.

We may disclose personal information if required by law, court order, regulatory request, customs or import requirement, tax obligation, law-enforcement request, dispute process, or to protect the rights, safety, property, and legal interests of Peptideology, our customers, or others.

If Peptideology is involved in a business transaction such as a merger, acquisition, financing, restructuring, asset sale, or transfer of business operations, personal information may be disclosed or transferred as part of that transaction, subject to appropriate confidentiality protections.

11. International Processing and Service Providers

Some service providers may process or store personal information outside Canada, including in the United States or other jurisdictions. When personal information is processed outside Canada, it may be subject to the laws of that jurisdiction, including lawful access by courts, law enforcement, or government authorities.

We take reasonable steps to use service providers that maintain appropriate privacy and security safeguards for the information they process on our behalf.

12. Safeguards and Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, disclosure, alteration, or destruction.

These safeguards may include access controls, encrypted connections, secure hosting, password protection, limited internal access, payment processor security controls, monitoring, backups, and vendor review.

No website, platform, database, or transmission method is completely secure. We cannot guarantee absolute security, but we work to protect personal information using safeguards appropriate to the sensitivity of the information.

13. Data Retention

We retain personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfillment, customer support, accounting, tax, legal, security, fraud-prevention, compliance, dispute-resolution, and business-record purposes.

When personal information is no longer required, we will delete, anonymize, or securely dispose of it, unless we are required or permitted to keep it for legal, regulatory, tax, accounting, security, or legitimate business reasons.

14. Privacy Breaches

If we become aware of a privacy breach involving personal information, we will assess the incident and take reasonable steps to contain, investigate, and reduce potential harm.

Where required by applicable Canadian privacy law, we will notify affected individuals, the Office of the Privacy Commissioner of Canada, provincial privacy regulators, or other relevant parties. We may also keep internal records of privacy incidents as required.

15. Your Privacy Rights

Subject to applicable law, you may request access to the personal information we hold about you, ask us to correct inaccurate information, withdraw consent for optional uses, unsubscribe from marketing, request deletion where available, or ask questions about our privacy practices.

We may need to verify your identity before responding to a privacy request. Some requests may be limited by legal, regulatory, security, fraud-prevention, tax, accounting, or order-record requirements.

To make a privacy request, contact us at support@peptideology.ca with the subject line 'Privacy Request'.

16. Children and Minors

Peptideology does not knowingly sell products to minors or intentionally collect personal information from individuals under the age of 18. If we learn that we collected personal information from a minor without appropriate authorization, we may delete the information and close the related account or order.

17. Third-Party Links

Our website may link to third-party websites, laboratories, payment providers, carriers, or other external resources. We are not responsible for the privacy practices, security, content, or policies of third-party websites or services.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, website features, service providers, legal requirements, or business operations. The updated version will be posted on this page with a revised effective date.

19. Contact Peptideology

For privacy questions, access requests, correction requests, deletion requests, marketing unsubscribe issues, or complaints, contact Peptideology at support@peptideology.ca.