Frequently Asked Questions

No. All products sold by Peptideology are sold strictly for laboratory research use only. They are not for human or animal consumption and are not intended to diagnose, treat, cure, or prevent any disease. By purchasing, you confirm that products will be used solely for lawful laboratory research purposes.

No. Peptideology products are not sold for personal use, therapeutic use, clinical application, or any form of human or animal consumption. They are research-use-only materials intended exclusively for qualified researchers conducting laboratory research.

No. Peptideology does not provide dosage, injection, therapeutic, clinical, or personal-use guidance of any kind. Our support team can assist with product documentation and COA inquiries but cannot provide medical or human-use guidance.

Peptideology products undergo analytical testing including HPLC purity analysis and Mass Spectrometry verification. Purity specifications are documented at the product level and reflected in COA documentation where available.

Lyophilized (freeze-dried) peptide products should be stored at -20°C for long-term stability or at 2-8°C for shorter-term storage. Keep away from direct sunlight, moisture, and extreme temperature fluctuations. Specific storage guidance is provided on each product page.

Products are typically shipped as lyophilized (freeze-dried) powder in sealed glass vials, unless otherwise noted. Lyophilization provides stability during transit and storage.

Yes, COA documentation is available at the product and lot level where verified. COA availability is indicated on each product page. If you require COA documentation for a specific lot, please contact support@peptideology.ca. We do not publish unverified or fabricated documentation.

Products undergo analytical testing including HPLC (High-Performance Liquid Chromatography) for purity verification and Mass Spectrometry for identity confirmation. Testing details are reflected in available COA documentation.

Peptideology is a Canada-based research peptide brand with Canada-based support and fulfillment operations.

Peptideology offers international shipping where legally permitted. Customers are responsible for ensuring that products can be legally imported into their destination country. Peptideology does not guarantee customs clearance and is not responsible for customs restrictions in the destination country.

International orders may be delayed, inspected, rejected, or returned by customs authorities. Peptideology is not responsible for customs delays, customs seizures, or import restrictions in the destination country. Customers bear full responsibility for import compliance in their jurisdiction.

Shipping timelines vary by destination. Orders are typically processed within 1-2 business days. Tracking information is provided after fulfillment. Delivery timelines depend on destination, carrier, and customs processing where applicable.

Yes. Tracking information is provided by email after your order has been fulfilled and shipped.

We accept major credit and debit cards including Visa, Mastercard, and American Express. Additional payment options may be available at checkout.

Orders may be cancelled before they have been shipped. Once a shipment has been confirmed, cancellation is no longer possible, but our standard return and refund policy applies upon delivery.

Yes. Payment data is processed by PCI-compliant payment processors and is never stored on our servers. All checkout pages use encrypted secure connections.

If your order arrives damaged, incorrect, or does not match the documented specifications, please contact support@peptideology.ca within 7 days of delivery with your order number, photos, and a description of the issue. We will review and resolve the matter promptly.

If your order arrives damaged, photograph the packaging and product immediately and contact us within 7 days of delivery. We will work to resolve damaged shipment claims as quickly as possible.

Research-use-only materials that have been opened, reconstituted, or used cannot be returned for safety and integrity reasons. Please contact support before opening if you believe there is an issue with your order.

You can reach us by email at support@peptideology.ca or through the contact form on our Contact page. Our support team can assist with product documentation, COA availability, order status, and shipping questions. We cannot provide medical, clinical, dosage, or human-use guidance.

An account is not required to complete a purchase. However, creating an account allows you to track orders, access documentation, and manage your research purchasing records.